One repair, setup, upgrade, or project
- Approved diagnostic or defined service
- Published flat rate or labor rate where applicable
- No continuing monitoring, protection, or backup unless separately approved
Computer Support Plans
Ongoing IT support for the computers you rely on.
Support Plans combine ongoing help, managed protection, monitoring, supported updates, computer backup, and eligible covered labor for each approved enrolled device.
Eligible support labor is included according to the selected plan. Every plan includes remote labor. Business Care adds ordinary eligible onsite business support, and Managed Care adds eligible hands-on repair labor. Physical parts remain separate.
Eligible remote labor includedPlan-specific repair and onsite coverageLabor included · parts separateProtection and backup included
Choose the relationship
Fix one problem, or keep an important computer covered.
A plan is for customers who want continuing support and managed care, not just another one-time service after something breaks.
Ongoing help plus managed computer care
- No separate labor charge for eligible covered work
- Repair and onsite labor according to the selected plan
- Managed protection, monitoring, updates, and backup
The plan foundation
Six essentials included with every care plan.
The level of management changes by plan, but every approved enrolled computer starts with the same core support and protection foundation.
Covered remote-support labor
Unlimited eligible remote-support labor within the published plan scope is included for the enrolled computer.
Managed protection
Approved covered computers receive managed antivirus or endpoint protection; a duplicate standalone antivirus product is not needed for that computer.
Device monitoring
Covered-device health and supported conditions are monitored according to the selected plan.
Update assistance
Supported operating-system and software update or patch assistance is included.
Managed computer backup
Approved computer data is protected after backup onboarding and configuration are complete.
Consent-based onboarding
Covered devices and approved support tools are documented and configured with customer consent.
Managed computer backup is part of the plan.
Managed backup of approved computer data is included for covered devices. Backup scope, retention, scheduling, reasonable-use requirements, provider limitations, and pooled storage availability apply.
Backup storage is managed as pooled capacity across Perqline’s protected endpoint environment rather than as a fixed per-device allowance.
When a covered computer has a problem
Support starts with a device Perqline already knows.
Enrollment keeps the covered computer, approved tools, and support history organized. Routine eligible issues can move directly into remote review instead of starting from zero.
- 01Tell Perqline what changed
Describe the symptom on the enrolled computer.
- 02Use the eligible labor in your plan
Remote support is included with every plan. Eligible repair or onsite labor is also included where the selected plan provides it.
- 03Approve only what remains separate
Physical parts, new hardware, third-party costs, specialist work, and out-of-scope projects are explained before chargeable work begins.
Three care levels
Choose the level of attention each computer needs.
Every card shows the complete public benefit set for that plan. Business Care and Managed Care retain their published 12-month commitment.
Remote Support
Remote Care
Essential managed protection and remote assistance for an approved covered device.
Best forHome users, solo professionals, and light-use home offices.
Monthly billing$39/moPer covered computer
Annual option: $419/yr per covered computer
One $100 account activation fee for the initial enrollment, regardless of the number of computers selected.
Labor and parts coverage
- Unlimited eligible remote-support labor
- Included — unlimited eligible remote-support labor within plan scope
- Covered hands-on repair labor
- Not included — hands-on repair labor requires separate approval
- Onsite / office support labor
- Not included — ordinary onsite labor requires separate approval
- Physical parts and replacement hardware
- Separate — approved replacement parts and hardware are customer costs
What is included
- Managed antivirus or endpoint protection
- Covered-device monitoring
- Supported operating-system and software updates
- Managed computer backup for approved data
- Cleanup help and one annual performance tune-up
- Consent-based onboarding and support-tool setup
Services that remain separate
- Bundled Microsoft 365 account
- Server, NAS, shared-storage, or cloud-tenant backup
- Hands-on repair labor, onsite labor, parts, and replacement hardware
- Physical or advanced logical data recovery
- Additional uncovered devices, major migrations, projects, or custom development
- Business server administration and network projects outside the Remote Care scope
Managed Device
Business Care
Business-focused support and device management for everyday operations.
Best forSmall businesses and business-owned workstations that need organized device management.
Monthly billing$79/moPer covered computer
Annual option: $849/yr per covered computer
$100 one-time activation fee per covered computer on monthly billing.
Labor and parts coverage
- Unlimited eligible remote-support labor
- Included — unlimited eligible business remote-support labor within plan scope
- Covered hands-on repair labor
- Not included — general bench repair labor requires separate approval
- Onsite / office support labor
- Included — ordinary eligible covered-device support at the business location
- Physical parts and replacement hardware
- Separate — approved replacement parts and hardware are customer costs
Business-level coverage
- Managed antivirus or endpoint protection
- Covered-device monitoring
- Structured update and patch management
- Managed computer backup for approved data
- Business-device maintenance and support documentation
- Ordinary business technology support
- Consent-based onboarding and support-tool setup
Services that remain separate
- Priority support review
- Quarterly technology planning
- Servers, shared computers, NAS devices, and multiple offices without a custom quote
- General bench repair labor, parts, hardware, major migrations, and onsite work outside ordinary eligible covered-device support
Strongest ongoing management
Managed Care
Perqline’s most proactive care plan for important business devices.
Best forSmall businesses with important workstations that need the strongest ongoing management.
Monthly billing$149/moPer covered computer
Annual option: $1,599/yr per covered computer
$100 one-time activation fee per covered computer on monthly billing.
Labor and parts coverage
- Unlimited eligible remote-support labor
- Included — unlimited eligible remote-support labor with priority review within plan scope
- Covered hands-on repair labor
- Included — eligible diagnosis, disassembly, installation, repair, reassembly, and testing labor
- Onsite / office support labor
- Included — eligible onsite covered-device support where applicable within plan scope
- Physical parts and replacement hardware
- Separate — approved replacement parts and hardware are customer costs
Managed-level coverage
- Managed antivirus or endpoint protection
- Proactive covered-device monitoring and maintenance
- Structured update and patch management
- Managed computer backup for approved data
- Expanded support documentation and recovery planning
- Ongoing technology guidance and stronger oversight
- Consent-based onboarding and support-tool setup
Services that remain separate
- Servers, shared computers, NAS devices, regulated environments, and multiple locations without a custom quote
- Hardware, replacement parts, physical data recovery, specialist services, major migrations, custom projects, and onsite work outside the applicable plan scope
Coverage comparison
See exactly which labor each plan includes.
The first rows show remote, hands-on repair, onsite, and physical-parts coverage. The remaining rows compare managed services, support level, commitment, and price.
| Coverage | Remote Care | Business Care | Managed Care |
|---|---|---|---|
| Intended for | Home users, solo professionals, and light-use home offices | Small businesses and business-owned workstations | Important business devices needing the strongest ongoing management |
| Unlimited eligible remote-support labor | Included — unlimited eligible remote-support labor within plan scope | Included — unlimited eligible business remote-support labor within plan scope | Included — unlimited eligible remote-support labor with priority review within plan scope |
| Covered hands-on repair labor | Not included — hands-on repair labor requires separate approval | Not included — general bench repair labor requires separate approval | Included — eligible diagnosis, disassembly, installation, repair, reassembly, and testing labor |
| Onsite / office support labor | Not included — ordinary onsite labor requires separate approval | Included — ordinary eligible covered-device support at the business location | Included — eligible onsite covered-device support where applicable within plan scope |
| Physical parts and replacement hardware | Separate — approved replacement parts and hardware are customer costs | Separate — approved replacement parts and hardware are customer costs | Separate — approved replacement parts and hardware are customer costs |
| Managed protection | Included | Included | Included with stronger oversight |
| Covered-device monitoring | Standard | Business-focused | Proactive |
| Supported updates and patches | Update assistance | Structured management | Structured management with proactive maintenance |
| Managed computer backup | Included for approved data | Included for approved data | Included for approved data |
| Monthly price | $39 per covered computer | $79 per covered computer | $149 per covered computer |
| Annual price | $419 per covered computer | $849 per covered computer | $1,599 per covered computer |
| Monthly activation | One $100 account activation fee for the initial enrollment, regardless of the number of computers selected. | $100 one-time activation fee per covered computer on monthly billing. | $100 one-time activation fee per covered computer on monthly billing. |
| Annual activation | No activation fee | No activation fee | No activation fee |
| Service commitment | No 12-month service commitment | 12 months, regardless of billing cadence | 12 months, regardless of billing cadence |
| Business-focused support | Not included | Included | Included |
| Device support documentation | Basic setup record | Included | Expanded |
| Proactive maintenance | Standard monitoring | Structured | Proactive |
| Priority support | Standard | Standard | Priority |
| Technology guidance | Device recommendations | Business-device guidance | Ongoing technology guidance |
| Billing process | Available after review | Available after review | Available after review |
Which plan fits?
Match the plan to the computer.
Remote Care
You have a home computer, solo-professional device, or lighter-use computer that needs managed protection and dependable remote support.
Business Care
You have a small-business workstation that needs business-focused support, maintenance, and clearer device management.
Managed Care
You have an important business device that benefits from priority support, proactive maintenance, and stronger ongoing oversight.
Not sure which level fits? Choose “Not sure” in the request form. Perqline reviews the computers and support needs before billing is prepared.
Approved support tools
The plan is set up on each covered computer.
Support plans may use approved remote-support, protection, monitoring, update, and backup tools. Perqline explains the required setup and obtains customer consent before installation.
Removing required tools may limit covered service. Private installer links and access details are never published.
Remote support access
Approved remote-support access lets Perqline assist an enrolled computer without asking the customer to set up a new support path for every covered issue.
Protection and monitoring
Approved tools provide the managed protection and covered-device visibility included with the selected plan.
Update management
Supported update and patch tools help keep eligible operating-system and software maintenance organized according to plan.
Managed backup
Backup tools protect approved computer data only after onboarding, scope, and scheduling are configured and confirmed.
Labor included. Parts separate.
Coverage removes the ordinary labor charge for eligible plan work.
Replacement parts, hardware, new devices, and other physical components are separate unless specifically included in writing.
Example: a covered Managed Care computer needs a new SSD. Eligible diagnosis, replacement installation, and testing labor are included; the customer purchases the approved SSD. Data migration or recovery is included only when the applicable scope says so.
What remains separate
Unlimited labor does not mean unlimited projects.
“Unlimited” applies to eligible covered support labor within the selected plan scope. Anything outside that scope is reviewed and approved before chargeable work begins.
- Parts, hardware, and replacement devices
- Paid software and licenses
- Major projects and migrations
- Physical data recovery and specialist services
- Onsite work outside the selected plan's applicable coverage and service-area scope
- Structured cabling, construction, new network deployments, servers, large office deployments, and multi-location projects
- Work outside the published plan scope
Published pricing
Rates for separately approved hourly work.
- Home · remote
- $79/ hour
- Home · onsite
- $99/ hour
- Business · remote
- $99/ hour
- Business · onsite
- $129/ hour
These rates apply only to one-time remote or onsite labor outside an active Support Plan. Have a covered plan? Eligible labor may already be included for the enrolled computer under the selected plan terms. Parts, licenses, extended travel, fixed-price services, and quoted projects are separate. Service terms
Activation and backup
Know the plan rules before requesting coverage.
Managed backup of approved computer data is included for covered devices. Backup scope, retention, scheduling, reasonable-use requirements, provider limitations, and pooled storage availability apply. Microsoft 365 Backup, Google Workspace Backup, and quoted Managed Backup Expansion cover separately reviewed requirements.
Optional cloud-account backup
Only Microsoft 365 and Google Workspace are selectable add-ons.
Microsoft 365 Backup
$49/year per protected user. Reviewed separately from platform licensing.
Google Workspace Backup
$49/year per protected user. Reviewed separately from platform licensing.
Managed Backup Expansion
Quote after reviewSpecialized backup requirements are reviewed and quoted based on device type, data volume, retention, and provider requirements.
Short plan request
Tell Perqline what needs ongoing support.
This starts a coverage review. It is not a purchase or an active subscription.
What happens next
Request, review, approve, set up.
Billing authorization and payment instructions are sent privately after review and approval. Perqline does not collect your card or bank details through this website.
- 01Send a plan request
Choose a plan or select not sure, then describe the computers and support needs.
- 02Review the coverage
Perqline confirms the plan, computer count, covered scope, optional cloud-account backup, and required tools.
- 03Approve the agreement
The customer-specific agreement is prepared after the requested coverage is reviewed.
- 04Complete billing
Approved billing authorization and payment instructions are sent privately.
- 05Set up covered computers
Approved support, protection, monitoring, update, and backup tools are configured with customer consent.
Is remote-support labor included?
Yes. Eligible remote-support labor within the selected plan’s published scope is included for each enrolled covered computer.
Are hands-on repair and onsite labor included?
It depends on the plan. Remote Care is remote-focused. Business Care includes ordinary eligible onsite or office support labor for the covered business computer. Managed Care also includes eligible hands-on repair labor and applicable onsite labor. Plan scope and exclusions still apply.
Are replacement parts included?
No. Labor included. Parts separate. The customer pays for approved replacement parts, hardware, and new equipment unless a written agreement specifically says otherwise.
Do I need to buy Managed Antivirus separately?
No. Managed antivirus or endpoint protection is already included for each approved covered computer. The standalone Managed Antivirus product is for computers without a Support Plan.
Is managed computer backup optional?
No. Managed backup of approved computer data is included for covered devices. Backup scope, retention, scheduling, reasonable-use requirements, provider limitations, and pooled storage availability apply. Backup storage is managed as pooled capacity across Perqline’s protected endpoint environment rather than as a fixed per-device allowance.
What backup products are optional?
Microsoft 365 Backup and Google Workspace Backup are the optional cloud-account backup products. Unusual endpoint, server, external-drive, retention, or recovery requirements use a quoted Managed Backup Expansion.
Does annual Managed Care have an activation fee?
No. Annual activation is $0 for Remote Care, Business Care, and Managed Care.
Which plans have a 12-month commitment?
Business Care and Managed Care retain the published 12-month commitment. Remote Care does not.
Where do I enter payment information?
Nowhere on this website. Customer-specific billing instructions are sent privately after the request and agreement are reviewed.
Questions?
Start with the computers and the support you need.
Call, email, or send the short recommendation request.