Support terms
Support plan coverage and expectations.
Plain-language terms for activation, coverage, setup, scheduling, and separate costs.
These terms are provided by Perqline Solutions LLC under the Perqline Solutions brand.
Last updated August 27, 2026
Activation
Support becomes active only after Perqline reviews the enrollment, confirms any applicable agreement, confirms billing, and completes required setup. An initial monthly Remote Care enrollment includes one $100 account activation fee, regardless of the number of computers selected. A computer enrolled after the original signup has a separate future $100 enrollment event. Monthly Business Care and monthly Managed Care have a $100 activation fee per covered computer. Annual Remote Care, Business Care, and Managed Care have no activation fee.
Billing workflow
Choose monthly or annual billing when requesting a plan. Perqline confirms the plan, covered devices, protected users, optional products, software licenses, activation fee, and agreement before preparing billing. Perqline sends customer-specific billing instructions only after review and approval. This website does not collect card or bank details. Applicable taxes may be added when required.
Billing messages and records
Invoices, receipts, authorization requests, and payment notifications may be sent directly to the customer. Applicable billing records are maintained through approved business systems. Payment alone does not mean required support tools are installed or service is active.
Coverage
Plan pricing is per covered computer. Each selected quantity represents one separately enrolled computer. Coverage and included labor apply only to eligible work for that approved covered computer and do not automatically extend to other computers in a home or business.
Commitment
Business Care and Managed Care include a 12-month service commitment regardless of billing cadence. Monthly billing pays month by month during the commitment. Annual billing prepays 12 months.
Scheduling
A submitted request begins review and does not itself establish service timing, approval, or device access.
Support tools
Selected plans require approved remote support, monitoring, update, or protection software on covered computers. Perqline explains the tools and obtains customer authorization before installation. Coverage may be limited until setup is complete.
Included managed services
Every approved covered computer includes managed antivirus or endpoint protection, eligible remote-support labor, monitoring, supported update assistance, onboarding, Perqline support tools, and Managed Computer Backup according to the selected plan and completed setup.
Backup protection
Managed Computer Backup is included for each eligible covered computer. Storage is managed as pooled capacity across Perqline’s protected endpoint environment, subject to approved scope, retention, scheduling, reasonable-use, and provider limits. Microsoft 365 Backup and Google Workspace Backup are separate optional products reviewed before billing is prepared. Neither optional product is preselected, and each uses its own protected-user quantity. No backup service guarantees that every file can be restored.
Included labor boundary
Eligible covered labor does not receive another ordinary Perqline labor charge when the selected plan includes that work. “Unlimited” means unlimited eligible support labor within the selected plan scope and reasonable-use requirements; it does not mean unlimited hardware, replacement devices, projects, migrations, new-device installations, specialist work, travel, or third-party expenses.
Remote Care labor coverage
Remote Care includes unlimited eligible remote-support labor for the enrolled computer within the published Remote Care scope. Hands-on repair labor and onsite labor are not included. Physical parts and replacement hardware remain separate.
Business Care labor coverage
Business Care includes unlimited eligible remote-support labor and ordinary eligible onsite or office support labor for the enrolled business computer within the published Business Care scope. General bench repair labor is not included. Physical parts and replacement hardware remain separate.
Managed Care labor coverage
Managed Care includes unlimited eligible remote-support labor, eligible hands-on or bench repair labor, and eligible onsite labor where applicable for the enrolled computer within the published Managed Care scope. Physical parts and replacement hardware remain separate.
Eligible hands-on repair labor
Where the selected plan includes it, eligible hands-on repair labor may include covered-device diagnosis, disassembly and reassembly, compatible or approved replacement-part installation, operating-system repair, normal troubleshooting, and post-repair testing. It does not automatically include the physical part, a replacement device, specialist board repair, cleanroom data recovery, shipping, vendor fees, unsupported specialty work, or major project work.
Onsite labor coverage
Where the selected plan includes onsite labor, it applies to ordinary eligible covered-device support within the plan’s intended service-area and service scope. Structured cabling, construction, new network deployments, server projects, large office deployments, multi-location projects, extended travel, unrelated project work, and after-hours emergency commitments are not automatically included.
Labor included; parts separate
Eligible covered support and repair labor is included under the applicable plan. Replacement parts, hardware, new devices, and other physical components are separate unless specifically included in writing. Third-party fees, unsupported software or licenses, specialist services, and excluded or out-of-scope work also require separate review and approval.
Changes and cancellations
Contact Perqline at [email protected] or (928) 577-1871 to request a plan change or cancellation. Timing may depend on the service agreement and current billing period. Perqline confirms the effective date, covered computers, billing status, and any remaining commitment directly.